1win is fully committed to protecting the privacy and security of every user who plays on our platform. We handle personal data responsibly and in strict compliance with applicable international data protection standards. This Privacy Policy is written in clear language so you can easily understand what information we collect, why we collect it, how we use it, how we protect it, with whom we share it and what rights you have. We review and update this policy regularly to reflect changes in our services, technology or legal requirements. By registering an account, making a deposit or continuing to use 1win (website or mobile app), you confirm that you have read, understood and agree to these terms.
Information We Collect
We collect only the data necessary to provide a high-quality, secure and personalised gaming experience. During registration we ask for your full name, date of birth, email address, mobile phone number and preferred currency. Technical information is gathered automatically: IP address, device type and model, operating system, browser version, language settings, approximate location (from IP), pages visited and session duration (via cookies and similar technologies). Financial transaction records include deposit and withdrawal amounts, chosen payment methods and transaction references. Gameplay and betting logs help us activate responsible gaming features, detect fraud and offer relevant recommendations. In certain cases (first withdrawal, large transactions or suspicious activity) we may request identity verification documents (passport, national ID, utility bill, etc.).
How We Use Your Information
Your data enables us to create and manage your account, verify identity, authenticate logins securely, process deposits and withdrawals quickly, settle bets correctly and deliver casino games without interruption. We also use it to personalise your experience — suggesting popular sports events, live casino tables or slot games based on your preferences and history. Behavioural pattern analysis helps prevent fraud, detect account compromise and identify potential problem gambling behaviour. With your explicit consent we send marketing communications about bonuses, promotions and new features. Anonymised and aggregated data is used exclusively for internal analytics to improve platform performance — never in a way that identifies you personally.
Sharing & Disclosure of Data
We share personal information only when strictly necessary and always under binding confidentiality agreements. Payment service providers receive the minimum details required to process transactions securely. Hosting, analytics, customer support and anti-fraud partners access limited information needed to maintain and protect the platform. We may disclose data to regulatory authorities or law enforcement if required by valid legal process. We never sell your personal information to third parties for marketing or any unrelated purpose.
Security Measures
We apply multiple layers of protection: all data in transit uses the latest TLS encryption protocols; stored data is encrypted at rest; access is restricted to authorised personnel on a strict need-to-know basis with regular access audits. We conduct ongoing vulnerability scanning, penetration testing and independent security assessments. You can add extra protection by enabling two-factor authentication in your account settings and choosing a strong, unique password.
Your Rights
You have the right to access, correct, delete or restrict processing of your personal data. You can withdraw consent for marketing communications at any time. Cookie and tracking preferences can be managed through our consent banner or your browser settings. To exercise these rights, contact our support team we aim to respond to valid requests as quickly as possible.
Cookies & Tracking Technologies
We use essential cookies for core functionality, performance cookies to understand anonymous usage patterns, and only with your consent marketing cookies to show relevant promotions. You can adjust your preferences at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated by email or a prominent notice on the website. Your continued use of 1win after such changes indicates acceptance of the updated policy.